Shipping policy
📦 Shipping Policy
I. Fast Delivery Promise
| Region | Estimated Delivery Time |
|---|---|
| 🇺🇸 United States | 3–7 business days |
| 🇩🇪 Germany | 3–7 business days |
| 🇬🇧 United Kingdom | 3–7 business days |
| 🇪🇺 Other EU countries | 8–15 business days |
| 🇨🇦 Canada | 8–15 business days |
| 🇦🇺 Australia | 8–15 business days |
✅ Free shipping to US / Germany / UK on orders over $99
II. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). You will receive a shipping confirmation email with tracking information once your order has shipped.
III. Shipping Fees
| Region | Over $99 | Under $99 |
|---|---|---|
| United States | Free Shipping ✅ | Flat rate at checkout |
| Germany | Free Shipping ✅ | Flat rate at checkout |
| United Kingdom | Free Shipping ✅ | Flat rate at checkout |
| Other EU countries | Calculated at checkout | Calculated at checkout |
| Canada / Australia | Calculated at checkout | Calculated at checkout |
IV. Customs, Duties & Taxes
Customs policies vary by country. Any import duties, VAT, or taxes are the responsibility of the customer. We recommend checking with your local customs office before placing an order. We are not responsible for delays or returned packages due to unpaid customs fees.
V. Shipping Issues & Guarantee
Contact us immediately if you experience:
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📦 Tracking not updated for more than 5 days
-
❌ Package marked as delivered but not received
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💔 Package damaged during transit
Our Promise:
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US / Germany / UK orders not delivered within 3–7 business days? Contact us — we will prioritize your case.
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Damaged package? Send us photos, and we will help resolve the issue with the carrier.
VI. Incorrect or Incomplete Address
Please double-check your shipping address at checkout. We are not responsible for delays, losses, or returns caused by incorrect or incomplete address information. If you need to modify your address, please contact us within 1 hour of placing your order.
VII. Contact Us
📧 Email: musanfigo@outlook.com
⏰ Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (Beijing Time)
📱 Social Media: @musanfigo (TikTok / Instagram)
VIII. Policy Updates
We reserve the right to update this Shipping Policy at any time. The latest version will always be posted on our website.
Last updated: April 15, 2026